XYZ Kitchens LTD - Terms of Service and Refund Policy

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1. Introduction

Welcome to XYZ Kitchens LTD. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please review these terms carefully. If you do not agree with these terms, you should not use our website or services.

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2. Definitions

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• "We," "Us," "Our," and "Company" refer to XYZ Kitchens LTD.

• "You" and "Your" refer to the customer or user of our website and services.

• "Products" refer to kitchen cabinets, appliances, and related items sold on our website.

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3. Use of Our Website

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You agree to use our website for lawful purposes only. You must not use our website in any way that breaches any applicable local, national, or international law or regulation.

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4. Orders and Payments

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• All orders are subject to acceptance and availability.

• Prices for our products are subject to change without notice.

• Payments must be made in full at the time of purchase through the payment methods provided on our website.

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5. Shipping and Delivery

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• We aim to dispatch all orders within the time frame specified on our website. However, delivery times may vary depending on your location.

• We are not responsible for any delays caused by the shipping carrier or external factors beyond our control.

6. Installation Services

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• Our installation services are provided as an optional add-on and are subject to additional charges.

• By opting for our installation services, you agree to provide accurate information and access to your property as required for the installation process.

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7. Product Descriptions

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We strive to ensure that product descriptions on our website are accurate. However, we do not warrant that the descriptions, colors, or other content are completely accurate, current, or error-free.

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8. Refund Policy

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8.1. Returns

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• You may return products within 30 days of delivery for a full refund, provided the products are unused, in their original packaging, and in resalable condition.

• To initiate a return, please contact our customer service team at [contact email] with your order number and reason for return. We will provide you with instructions on how to proceed.

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8.2. Refunds

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• Once we receive and inspect your returned product, we will notify you of the status of your refund.

• If your return is approved, a refund will be processed to your original method of payment within 10 business days.

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8.3. Non-Refundable Items

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• Custom-made or personalized products are non-refundable unless they are defective or damaged upon arrival.

• Installation service fees are non-refundable once the service has been rendered.

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9. Warranty

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• Our products come with a standard warranty against manufacturing defects for a period specified on the product page.

• The warranty does not cover damage caused by misuse, improper installation, or normal wear and tear.

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10. Limitation of Liability

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XYZ Kitchens LTD shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our products or services.

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11. Governing Law

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These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of United Kingdom.

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12. Changes to Terms of Service

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We reserve the right to update or modify these Terms of Service at any time without prior notice. Your continued use of our website and services following any changes constitutes your acceptance of the new terms.

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13. Contact Information

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For any questions or concerns regarding these Terms of Service or our Refund Policy, please contact us at: info@xyzkitchens.co.uk​​

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Thank you for choosing XYZ Kitchens LTD. We look forward to serving you!